Terms & Conditions
Terms and Conditions
Welcome to Synapse Digitals LLC. By engaging with our services, you agree to be bound by the following terms and conditions. We strongly encourage you to review these terms carefully, along with our privacy policy, before using our services.
Acceptance of Terms and Conditions
By agreeing to the services provided by Synapse Digitals LLC, you (the advertiser, professional, or agent) accept these terms and conditions through verbal agreement, email confirmation, or by checking the acceptance box and clicking “submit.” Failure to accept these terms within 25 days of presentation will result in the withdrawal of the offer. Unused credits will remain valid under the original terms and conditions, which will continue to apply should services be requested again.
Cancellation Policy
Seven-Day Cancellation Window
Advertisers who wish to cancel their services may do so within seven (7) business days of agreement by emailing the following details to [Your Email Address] with “Cancellation of Services” in the subject line:
- Full name
- Business name
- Email address
- Physical address
- Region
The cancellation request must be submitted before 5 PM EST. If submitted on time, services will be canceled without additional confirmation. Failure to notify Synapse Digitals LLC within this timeframe will constitute acceptance of all terms and conditions.
Fees and Pricing
Advertisers can inquire about pricing through email, phone, or live chat. Pricing details for each service are outlined on the respective product or service pages. By accepting these terms, advertisers agree to the fees communicated at the time of service confirmation.
Free Features
- Free .com Domain: Provided for the first year only, excluding premium domains.
- Free Basic Hosting: Shared hosting for the first year, excluding SSL certificates.
- Email Storage: Basic hosting includes up to 1 GB of email storage.
Payment Policy
Payments must be made via the following methods:
- Credit Card: Synapse Digitals LLC or its payment processor will securely store your financial details for billing purposes.
- Bank Cheque: Payable to Synapse Digitals LLC.
Payments must be made in USD. Any associated charges, such as transaction or currency conversion fees, are the advertiser’s responsibility.
Late Payments
Advertisers are responsible for ensuring updated and accurate payment information. In the event of late payments:
- A late fee will apply, calculated as the greater of $180 or 10% of the overdue amount (not exceeding legal limits).
- Advertisers will be responsible for all legal fees and costs incurred in collecting overdue payments.
Early Termination Fee
If an advertiser terminates their contract before its completion, they will be charged an Early Termination Fee equivalent to the remaining Contract Value.
- Contract Value: Total value of the agreement for its entire term.
- Example: For a $1,000/month service with a 3-month contract ($3,000 total), early termination after the first month will incur a fee of $2,000.
Project Timeline
The project timeline will be agreed upon by both parties and will exclude weekends, public holidays, or delays caused by late client feedback.
Quality Assurance
Synapse Digitals LLC is committed to delivering high-quality services tailored to client specifications.
- Thorough research ensures designs and deliverables meet client expectations.
- Free Revisions: Multiple revisions are provided until 100% satisfaction is achieved.
Delivery Policy
Delivery timelines vary depending on project size, budget, and scope. Specific timelines will be discussed at the project outset.
Inactive Projects
If there is no communication or approval from the client for 15 consecutive days, the project will be deemed abandoned and considered closed.
Closed Projects
A project will be classified as closed if:
- It has been fully delivered.
- No claims or communications are made for 30 days post-delivery.
After closure, Synapse Digitals LLC will not bear further responsibility for the project.