Refund Policy

for Synapse Digitals LLC

Last Updated: February 14, 2025

Overview

At Synapse Digitals, we are committed to client satisfaction and maintaining transparent refund procedures. This policy outlines the terms and conditions under which we process refunds for our digital agency services.

Service Categories and Refund Eligibility

Project-Based Services

Digital Marketing 
  • Full refund available within 48 hours of project initiation if no work has commenced
  • 50% refund if cancelled within the first week of project start
  • No refund after project milestones have been delivered and approved
Web Development Projects 
  • 75% refund if cancelled before development begins
  • 50% refund if cancelled during initial development phase
  • Pro-rated refund based on completed work for mid-project cancellations
  • No refund after final testing phase begins
Retainer Services
  • Pro-rated refund for unused service period
  • 30-day notice required for service cancellation
  • Setup fees and initial month’s payment are non-refundable

Refund Process and Timeline

Requesting a Refund

To request a refund:

  1. Submit written request via email
  2. Include project details and reason for refund
  3. Provide all relevant documentation
  4. Allow 5-7 business days for review

Processing Time

  • Review Period: 5-7 business days
  • Processing Time: 10-15 business days
  • Payment Method: Same as original payment

Non-Refundable Items

The following items are non-refundable:

  • Initial consultation fees
  • Custom research and strategy development
  • Third-party licenses and subscriptions
  • Completed and delivered work
  • Rush fees and priority handling charges

Special Circumstances

Service Quality Issues

If service quality falls below agreed standards:

  • Issues must be reported within 5 business days
  • Written documentation required
  • Opportunity for resolution must be provided
  • Refund amount determined based on impact

Technical Issues

For technical problems:

  • Full documentation of issues required
  • Reasonable time allowed for resolution
  • Refund considered if issues persist
  • Alternative solutions may be offered

Cancellation vs. Refund

Project Cancellation

  • Different from refund request
  • Requires separate process
  • May affect refund eligibility
  • Subject to cancellation fees

Service Termination

  • Must follow termination clause in service agreement
  • May affect refund amount
  • Requires proper notice
  • Subject to final settlement

Exceptions and Special Cases

Force Majeure

  • Refund decisions made case-by-case
  • Documentation required
  • Partial refunds may be offered
  • Alternative solutions considered

Dispute Resolution

If disputes arise:

  1. Internal review process
  2. Mediation if necessary
  3. Legal arbitration as last resort

Documentation Requirements

Required Information

  • Original service agreement
  • Payment receipts
  • Communication records
  • Issue documentation
  • Timeline of events

Supporting Evidence

  • Screenshots
  • Error logs
  • Communication records
  • Third-party assessments

Contact Information

For refund requests and inquiries:

  • Phone:307 225 7791
    Email: info@synapsedigitals.com
  • Business Hours: 9am to 5 pm
  • Response Time: Within 24 business hours

Policy Updates

Changes to Policy

  • Subject to update without notice
  • Changes effective immediately
  • Notification sent to active clients
  • Previous terms may apply to existing projects

Version Control

  • Policy version noted by date
  • Archive of previous versions maintained
  • Changes documented and available upon request

Legal Considerations

Compliance

  • Adheres to US consumer protection laws
  • Follows digital service regulations
  • Maintains industry standards
  • Regular legal review conducted

Client Rights

  • Right to dispute
  • Access to documentation
  • Fair treatment
  • Transparent process

Contact Information

If you have any questions or concerns about our refund policy, please feel free to contact us. We are here to help!

Our customer service team is available 24/7 to assist you with any inquiries or issues you may have.